Book Of Knowledge A) Call Center Duties 1. Call Center Monitoring Procedure 2. Performance Policies 3. How To Lead A Call 4. Answering Calls Script 5. Recall Script 6. Treatment Script 7. Upset Patient Script 8. Angry Patient In Office 9. Patient X-Ray Request 10. Behalf Of Patient 11. How To Forward A Call 12. CallRail B) Cases 1. Intro 2. Prior Authorizations 3. Checking Cases In 4. Checking Cases Out C) Dental Assistants Guide 1. Self Introduction 2. Patient Information 3. Initial Steps 4. X-Rays 5. Setup 6. Inform Patient For Procedure 7. Legal 8. Lab, Operatories, And Procedure Setup D) Education 1. Routine Dental Procedures 2. Tooth Extraction and Protection 3. Cosmetic Dental Procedures 4. Braces 5. Invisalign 6. Veneers 7. Implants 8. Bridge 9. Crown 10. Core Buildup 11. Root Canal 12. Immediate Crown 13. Denture 14. Immediate Denture 15. Tooth Chart 16. Dental Glossary E) Front Desk Duties 1. Check In 2. Check Out 3. Making Appointments 4. Confirming Appointments 5. Prescriptions 6. Verify Insurance F) Office Infomration 1. Contact Information G) Office Opening & Closing 1. Front Staff Steps 2. Back Staff Steps H) Pricing 1. Pricing 2. Special Offers Cherry 3. Care Credit 4. ScratchPay 5. Talking Points I) Software - Opendental 1. Getting Started 2. Managing Patient Records & Appointments 3. Treatment Plans 4. Patient Charts 5. Managing Accounts 6. Images 7. Admin Tools 8. Eaglesoft J) What is expected 1. Clock In 2. HIPAA/OSHA/Cell Phones
