A. 5

    B. 10

    C. 15

    D. 20

    A. 100

    B. 150

    C. 200

    D. 250

    A. Promotion

    B. Retraining or mentorship

    C. Pay reduction

    D. Immediate dismissal

    A. Promotion

    B. Salary increase

    C. Dismissal or reassignment

    D. Bonus

    A. Offer a refund immediately

    B. Hang up the call

    C. Apologize and inform the patient they will be contacted within 24-48 hours

    D. Ignore the complaint