When patients request more than just a copy of their x-rays, there are specific procedures and fees to follow. This information is posted at the front desk for staff reference.

1. 1

   Fees for record copies:

   • Initial fee of $24.48 per request for a copy of the record
   • Paper copies:
     • $1.22 per page for the first 20 pages
     • $0.61 per page for pages 21 through 50
     • $0.24 per page for pages 51 and over
2. 2

   This fee structure applies when patients request more than just x-rays, such as dental notes, tooth charts, or multiple copies of x-rays.

3. 3

   Always inform patients that documents will take 24-48 hours to be prepared when they call.

4. 4

   Make patients aware that there will be a charge per Michigan law if they want more than just a copy of their x-rays.

5. 5

   Patients are entitled to ONE free copy of their x-rays per lifetime. Any subsequent copies will incur charges.

6. 6

   If patients question the validity of the charges, you can show them the posted paper and inform them that this information is available on the michigan.gov website.

7. 7

   Always make a note in the patient’s records when they pick up documents. Include what documents were provided and if payment was made.

8. 8

   Process any payments for documents as normal in the patient’s account.