You: “Hello this is (Your Name) calling from Deluxe Dental may I speak with (Patient’s Name)?”

Patient: “This is she/he”

You: “The reason for my call is to inform you that you are due for a 6 month cleaning and exam lets get you scheduled as soon as possible.”

Patient: “Okay, sounds good!”

You: “I have you all set up for Tuesday May 10th at 11:00 am”

Patient: “No I have an appointment that day”

You: “Okay no problem! We will move it to Friday the 13th at 2:00?”

Patient: “That sounds good I’ll take that appointment”

You: “Okay so we will see you on Friday the 13th at 2:00, if anything comes up just give us a call, we will also give you a call the day before to confirm your appointment.”

Patient: “Okay thank you bye”

You: “Thank you and have a great day” (DON’T FORGET TO SMILE)

** You will schedule this appointment in the correct section at the agreed time.

MAKE SURE WHENEVER YOU MAKE AN APPOINTMENT BEFORE YOU HANG UP THE PHONE YOU VERIFY THE APPOINTMENT DATE AND TIME WITH THE PATIENT. ALWAYS SAY THANK YOU AND HANG UP AFTER THE PATIENT THAT WAY IT ELIMINATES ANY NEGATIVE FEEDBACK.