When calling patients about unfinished treatment, follow this script to ensure a professional and personal interaction:

1. 1

   You: “Hello this is (Your Name) calling from Deluxe Dental may I speak with (Patient’s Name)?”
   Patient: “This is she/he”.

2. 2

   You: “The reason for my call is that the doctor was reviewing your chart and our records indicate you have some unfinished treatment. It is important to get this taken care of so we can prevent future damage to your teeth.”

3. 3

   Patient: “What days do you have available?”
   You: “I have set you up for August 27th at 1:00 pm”
   Patient: “Yes, I will take that”

4. 4

   You: “Okay perfect! We look forward to seeing you on the 27th at 1:00 pm.”
   Patient: “Okay thank you bye”
   You: “Thank you and have a great day”

ALWAYS MAKE IT PERSONAL WITH THE PATIENT, TRYING TO CONNECT WITH THE PATIENT ON A PERSONAL LEVEL MAY EASE POSSIBLE TENSION. INSTEAD OF SAYING “SO YOU CAN GET IT TAKEN CARE OF” TRY SAYING “SO WE CAN GET IT TAKEN CARE OF”. TELL THE PATIENT THAT YOU (PERSONALLY) LOOK FORWARD TO SEEING THEM LETS THEM KNOW THAT THEY ARE APPRECIATED.