1

What is the maximum number of missed calls allowed per day for call center employees?

2

What is the expected number of outgoing calls per day for dedicated call center staff?

3

What action might be taken if an employee misses 25 or more calls in a shift?

4

If an employee consistently fails to meet performance standards even after retraining and mentorship, what is the potential final step?

5

When handling an upset patient who wants a refund, what should be done if the manager is unavailable?