Quiz | Answering Calls Script First Name Last Name 1 What information should you collect from a new patient? A. Only name and phone number B. Name, address, phone numbers, birth date, email, social security, insurance, member ID, and referral source C. Just their insurance information D. Name and preferred appointment time 2 What should you do before hanging up the phone after making an appointment? A. Ask if they need directions to the office B. Verify the appointment date and time with the patient C. Tell them about current promotions D. Ask about their medical history 3 Why is it important to hang up after the patient? A. It's more polite B. It allows you to move on to the next call faster C. It eliminates any potential negative feedback D. It's company policy 4 Why is it recommended to smile while on the phone? A. It makes you speak louder B. It helps ease awkward tension and makes the call go smoothly C. It's visible to the patient D. It's required by the phone system Submit
