Quiz | Call Center Continued Monitoring of Performance
1
How often does the call center management team generate performance summaries?
2
What triggers initial feedback for an employee?
3
What actions may be taken if an employee consistently misses call expectation goals?
4
What is a potential outcome if an employee's performance doesn't improve after retraining or mentorship?
5
What is the final step if an employee fails to meet performance standards after all other steps have been taken?
