Deluxe Dental Assistant Quiz 1 What should you do first when a new patient arrives at the office? A. Ask them to sit in the waiting area B. Give them a new patient packet to fill out C. Check their appointment status D. Hand them a prescription form 2 What must be done if a returning patient's ID on file is expired? A. Verify their insurance information B. Update their phone number C. Obtain a new copy of their ID D. Confirm their next appointment 3 What should you do if a patient has a balance on their account? A. Ignore it and proceed with the check-in B. Collect the balance if possible C. Cancel their appointment D. Update their insurance information 4 How should prescriptions typically be handled at Deluxe Dental? A. Called in over the phone B. Printed, signed by the doctor, and given to the patient C. Emailed to the pharmacy D. Sent through an online portal 5 What is the first step in verifying a patient's insurance using CHAMPS? A. Call the insurance company B. Log in and select 'acknowledge' C. Fill out a verification form D. Print the patient's member summary Submit
