Quiz | Front Desk Duties - Confirming Appointments First Name Last Name 1 What should you do if a lab case is not in the office before confirming an appointment? A. Confirm the appointment anyway B. Call the patient and inform them to come later C. Call the lab to get an estimated delivery and inform the patient D. Cancel the appointment 2 What is the first step in confirming an appointment? A. Call the patient to confirm the appointment B. Right-click on the appointment C. Select confirmation D. Select the appropriate response 3 Which response should be selected if a patient confirms their appointment? A. Unconfirmed B. Sent email C. Confirmed D. Left message Submit
